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Questions About Billing

Question: Why am I receiving more than one bill for the same surgery? 
Answer: There are a number of separate  charges associated with your surgical procedure.  You MAY receive charges from severalproviders.

  1. Your surgeon's office – his/her fee for performing your surgery.
  2. Your pathologist – services for tissue specimens removed during surgery requiring further examination.
  3. Your anesthesiologist

Question: What type of credit cards do you accept?
Answer:
We accept Visa and Mastercard 

Question: When should I expect my first bill?
Answer:
We will bill you any balance due after your insurance company has paid your claim.  There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.

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Question: Do you charge interest?
Answer:
No


Question: Are we able to set up a payment plan?
Answer:
We do ask that all balances are paid in full within 90 days.  If you encounter problems paying within the 90 days, please contact our office immediately at 626-445-4714 and ask for our collections department.

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Question: What is included in my bill?
Answer:
  We are dedicated to reducing the cost of your medical care.  In fact, we do not itemize invoices since most procedures have established charges.  You will receive separate invoices from us, your surgeon, anesthesiologist, or pathologist.  Some specialty items may require additional charges.

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Question: What is your credit and payment policy?
Answer:
Credit and Payment Policy
Full payment is due within 60 days of your surgery.  Elective and cosmetic surgery procedures must be paid the day of the procedure during the check in process.

We strongly encourage you to personally contact your insurance company about your upcoming surgery.  It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date.  You may be penalized by your insurance company if you don’t follow your policy guidelines.  You must understand what your benefits cover and how this may affect you financially.

We will submit insurance claims for you.  We may request that your deductible and copay amounts are paid on or before your date of surgery.  You will receive a call from us if a payment is due on the day of a procedure.

If you anticipate difficulty in paying your bill within the 60 day period please let us know immediately. 

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